Refund & Return Policy
Refund & Return Policy
Last updated: May 2026
At Barqiva, your satisfaction is our priority. If you are not happy with your purchase, we're here to make it right.
Return Window
You may request a return within 10 days of receiving your order. Requests made after this period may not be accepted.
Conditions for Return
To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging with all accessories included
- Accompanied by proof of purchase (order number or receipt)
Items that are damaged due to misuse, or that are missing parts not caused by our error, are not eligible for return.
How to Request a Return
To initiate a return, please contact us via WhatsApp or email with your order number and reason for return. Our team will guide you through the process.
Return Shipping
If the return is due to a defective or incorrect item, we will cover the return shipping cost. For all other returns, the customer is responsible for return shipping charges.
Refund Method
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days via one of the following methods:
- Bank transfer
- EasyPaisa
- JazzCash
Refunds are issued in PKR (Pakistani Rupees).
Exchange Option
If you prefer an exchange instead of a refund, we are happy to arrange that subject to product availability. Please mention this when contacting us.
COD Orders
For Cash on Delivery orders, refunds will be issued via bank transfer, EasyPaisa, or JazzCash after the return is received and verified.
For any return or refund queries, please reach out to us via WhatsApp or email. We aim to resolve all issues promptly and fairly.