Privacy Policy

Privacy Policy

Last updated: May 2026

At Barqiva, we are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights as a customer.

Information We Collect

When you place an order or contact us, we may collect the following information:

  • Full name
  • Phone number (including WhatsApp)
  • Delivery address
  • Email address (if provided)
  • Order and payment details

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and tracking updates via SMS or WhatsApp
  • Respond to your queries and provide customer support
  • Send promotional messages (only with your consent)

WhatsApp & SMS Communication

By placing an order, you consent to receiving order-related updates via WhatsApp or SMS. If you wish to opt out of promotional messages, you can contact us at any time.

Data Sharing

We do not sell or share your personal information with third parties, except with our courier partners (e.g., Leopards, TCS, PostEx) solely for the purpose of delivering your order.

Data Security

We take reasonable steps to protect your personal data from unauthorized access, loss, or misuse. Your information is stored securely and accessed only by authorized personnel.

Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To make a request, please contact us via WhatsApp or email.

Compliance

This policy is in accordance with Pakistan's Prevention of Electronic Crimes Act (PECA) 2016 and applicable data protection guidelines.

If you have any questions about this Privacy Policy, please contact us. We're here to help.